Coronavirus (COVID-19) and our Company Protocols

With the amount of news surrounding COVID-19, we want to let all our customers and potential customers know we are keenly aware of the global situation. The health and well-being of our customers and community is always of the utmost concern to us and especially so at this time.

If you have any questions or concerns regarding the precautions we are taking, please feel free to ask. In return, we are asking that if anyone is sick in your home or if you have been around anyone sick, for the safety of our staff and our shared community, please let us know so that we can adjust our visit with you accordingly.

We want to provide assurance of two very important things:

  1. We will still be open for service as long as you wish to place your confidence in us to safely take care of your chimney needs.
  2. We will understand completely if you wish to postpone and reschedule your elective chimney service until later in the summer.

Whatever your choice, we would like you to know the basis for our decision to continue providing services. It is two-fold.

  1. It is primarily based on our Company Mission: To create a stable, self-sustaining business enterprise where the best people are inspired to do their best work for our customers and each other. We are keenly aware of the livelihood needs of the amazing people that we employ. These great folks have families, homes, bills, and needs that require their paycheck.
  2. Secondly, we see continuing uninterrupted service for as long as is possible to be in line with our Company Vision: To be recognized as the best qualified and most trusted hearth service provider in our market area. We are keenly aware that there are serious home repairs that are needed in spite of the current health concern situation.

With that being said, we are striving to continue to be of service to you. We want to assure you of the steps we are taking to provide you with peace of mind around any needed service. So, if you are willing to trust us to continue to provide service, we will do everything we can to create an environment that is as safe as possible for everyone involved.

Since our own safety and yours has always been our top priority, we’d like to take this opportunity to assure you of the steps we are taking to continue to provide you with peace of mind around any needed service. We will continue with our current safety protocols as well as enhancing them to include extra precautions to address these new circumstances.

  • We have always utilized various types of gloves, floor coverings, foot coverings, respirators, HEPA filter vacuum cleaners as well as sanitizing hand wipes and cleaners to protect our workers & your home.
    • Our technical teams will be stepping up the usage of their personal protection equipment (PPE) as is indicated by the CDC.
    • Our trucks will have added supplies of sanitizing products to enable our team to regularly wipe down all equipment (including our vehicles) as often as is necessary throughout the workday.
    • Please do not be offended if you see our technicians wiping down surfaces in your home (i.e. doorknobs, doodads around your fireplace hearth, etc.) before and after touching them.
  • Our technical teams are trained to respect “personal space” and maintain a polite distance always seeking permission to enter closer proximity when necessary to share information.
    • Our technical teams will greet you warmly with a smile, but no handshakes, please.
    • During this period of time, this personal space may be extended beyond what is considered normal polite distance. Please don’t take this as a personal statement. No offense is intended.
    • We do employ some that technically are in the higher risk category as we are happy to employ skilled workers who are technically beyond “retirement” age when their skill set matches our needs. You may find that these workers will spend less time in your home than normal to minimize their exposure to potential risk factors.
    • If you, as a valued client, would prefer not to receive paper reports at this time, just let us know; we will be happy to email copies of our reports/invoices to you.
  • Our entire staff will be
    • Practicing “social distancing” on a personal basis and working from home where possible to ensure the least possible exposure to risk factors, allowing them to continue to perform their work safely.
    • Monitoring and reporting the health status of themselves and their families on a daily basis. If any staff member or anyone in their family begins to exhibit symptoms related to the current health concerns, they will be required to self-quarantine until the risk is passed.

We are doing everything we can think of to ensure everyone’s safety and peace of mind. If, however, there is something further you would like us to do while we are providing service for your home, please do not hesitate to advise our office staff (when they call to confirm your appointment), or our technical team (when they arrive at your home). We will be happy to comply if it is at all possible.

We are finding that circumstances are changing every day with this situation; however, we are confident, with a lot of common sense and a calm approach, that we can weather this and come out well on the other side of it.

By Renee Brigman | Tagged with: | Comments Off on Coronavirus (COVID-19) and our Company Protocols