Coronavirus (COVID-19) and our Company Protocols

logoWhile circumstances around the world remain watchful regarding COVID-19, we want to assure you of the steps we are taking to provide you with peace of mind around any needed service. It is our intention to continue to do everything we can to create an environment that is as safe as possible for everyone involved.

As our own safety and yours have always been our top priority, we’d like to take this opportunity to assure you of the steps we are taking to continue to provide you with peace of mind around any needed service.  Since it is virtually impractical to determine who has been vaccinated and who has not, we will continue with our current safety protocols defined around COVID-19 and the many variants’ continued existence.  

We have always utilized various types of gloves, floor coverings, foot coverings, respirators, HEPA filter vacuum cleaners as well as sanitizing hand wipes and cleaners to protect our workers & your home.   

  • We have updated our everyday processes to address what appears to be our new “normal” going forward.
    • Our technical teams continue to use personal protection equipment (PPE).  This may include gloves, masks and shoe coverings as necessary.
    • Our trucks will have ample supplies of sanitizing products to enable our team to regularly wipe down all equipment (including our vehicles) as often as is necessary throughout the workday.
    • Please do not be offended if you see our technicians wiping down surfaces in your home (i.e. doorknobs, doodads around your fireplace hearth, etc.) before and after touching them.
  • Our technical teams are trained to respect “personal space” and maintain a polite distance always seeking permission to enter closer proximity when necessary to share information.   
    • Our technical teams will greet you warmly with a smile, but no handshakes, please.
    • In our work process, personal space has been redefined and now extends beyond what is considered normal polite distance.  Our technicians are instructed to maintain 6-10 ft distance where possible.  Please don’t take this as a personal statement.  No offense is intended.
    • We do not require our employees to be vaccinated and therefore some may not be.  We also do employ some who are in the higher risk category as we are happy to employ skilled workers who are technically beyond “retirement” age when their skill set matches our needs. You may find that these workers will spend less time in your home than normal to minimize their exposure to potential risk factors.  
    • Most of our reporting is done electronically now, for a “cleaner” experience. However, if you, as a valued client, would prefer to receive paper reports at this time, just let us know; we may be able to provide them on-site or we will be happy to provide copies of our reports/invoices to you via US MAIL.
  • Our entire staff will be 
    • Practicing accepted guidelines as outlined by WHO, CDC, OSHA, Workman Compensation guidelines for the workplace.  
    • Monitoring and reporting the health status of themselves and their families on a daily basis. If any staff member or anyone in their family begins to exhibit symptoms related to the current health concerns, they will be required to self-quarantine until the risk is passed.

We are doing everything we can think of to ensure everyone’s safety and peace of mind. If, however, there is something further you would like us to do while we are providing service for your home, please do not hesitate to advise our office staff (when they call to confirm your appointment), or our technical team (when they arrive at your home). We will be happy to comply if it is at all possible.

We are confident, with continued common sense and a calm approach, that we will continue whether this continuing situation and eventually come out well on the other side of it.

By Renee Brigman | Tagged with: | Comments Off on Coronavirus (COVID-19) and our Company Protocols